ORDER | TERMS AND CONDITIONS | FAQ's

Customer service is a top priority at Children’s Couture, which is why you are asked to use our order form and submit this directly to Mary-Alice Dalton at Children’s Couture rather than ordering through an “anonymous shopping cart”. Your online order is a secure transaction. MasterCard, Visa and personal checks accepted.


Your online order is a secure transaction

Online
Click on the ORDER FORM, fill out as instructed and SUBMIT.

Phone
Click on the ORDER FORM and use as a guide.
Call Mary-Alice at 603-524-8801, 9am-7pm, Eastern Time, with your order information.

Mail
If you prefer to pay by check, click on the ORDER FORM, fill out as instructed and SUBMIT.  Or you may place your order by phone.  Once you have received your order confirmation, please mail your check to the address provided.

Questions
Please fee free to contact Mary-Alice with any questions or comments you may have.

Order Confirmation
Upon the receipt and review of your order, Children’s Couture will forward an order confirmation to you via email, including an order number and verification of your ‘need by” date.

BACK TO TOP

 

Payment Information

  • MasterCard, Visa, personal and bank checks are accepted.  Your credit card is charged at the time the order is confirmed.

Shipping/United States

  • All packages are shipped via USPS Priority Insured Mail, or UPS.
  • Shipping/Insurance charges are nonrefundable.

Shipping/International

  • All packages are shipped via Federal Express or UPS.
  • Shipping/Insurance charges are nonrefundable.

Order Timeframe

  • Please provide your “need by” date when you place your order to help determine your completion date. You will receive verification of this date on your order confirmation.
  • Every piece on the Children’s Couture website is individually handcrafted so please place your order as early as possible to ensure that you get into the production schedule. Without a “need-by” date, items take one to four weeks to complete on average, but this may vary due to time of year and pieces ordered. Any in-stock items will be shipped in 2-3 business days.
  • Children’s Couture takes pride in completing orders in a timely fashion and strives to deliver your purchase at least seven to ten days prior to the wear date. With gift orders, time is factored in for your shipment schedule.

Rush Orders

  • Rush orders will be accepted if the production schedule allows. Please contact Mary-Alice for more information regarding scheduling and any related rush fees.

Cancellations

  • Any order that has been confirmed then is cancelled prior to production forfeits 50% of the total cost of the order.

Return Policy

  • Standard size returns are for exchange or credit only. Please contact Mary-Alicewithin 5 days of receipt of your order if an exchange is needed.
  • For gift orders, please contact Mary-Aliceif an exchange is necessary.
  • All exchanges must be in "as new" condition
  • All sales are final on custom orders made to customer’s measurements and specifications.
  • Fabric yardage sales are final.

Security

  • To protect you from fraudulent charges, your credit card purchases are processed with your credit card number, the exact name on the card, expiration date, billing address, and three digit security code on the back of the card.
  • Children’s Couture is committed to protecting your privacy.  All shipping, billing and personal information is kept confidential and is not held in an online database.  We do not sell or disclose billing or personal information to third parties.

Conditions of Use

  • The Children’s Couture website content is owned by Mary-Alice Dalton/Apparel Design and Children’s Couture. Reproduction of any content on this website is strictly prohibited.

BACK TO TOP

 

Sizing

  • If you are uncertain about what size to select, please contact Mary-Alice and she will be happy to help you determine the correct size.

Custom Orders

  • Measurements: Custom orders using individual’s specific measurements are welcome. Fitting muslins may also be constructed for an additional charge. Please inquire for more information and a measurement chart.
  • Designs: Children’s Couture offers custom-designed apparel and accessories. Please forward a sketch of your ideas for an apparel or accessory piece. After full review, you will receive a quotation and specifications.

Alterations

  • Children’s Couture apparel is not known for requiring any alterations. But should you feel your dress or ensemble needs slight alterations, we recommend you contact your own skilled tailor or dressmaker due to time constraints and costs of shipping back and forth.

Fabrics

  • All fabrics shown on the Fabrics Page are direct fabric scans and are accurate for color, though may not be an exact match depending on your computer monitor. Small fabric swatches are available on request for no additional charge.

Care

  • All apparel and accessories are machine wash and dry; gentle cycles, cool water and low heat, unless stated otherwise. Prior to construction, all fabrics and applicable notions are prewashed and dried to eliminate any possibility of shrinkage once the garment is completed.

Gift Certificates

  • Give her a head start on a design career with a gift certificate, which she can use to select her favorite design and fabric. Please inquire for more information.

Ship to a Different Address

  • Please provide the shipping address of your special recipient when you place your order and we will be happy to accommodate your request. An order/shipment confirmation will be sent to you when the order is shipped.

Customer Service

  • If you do not see what you need or have questions or comments regarding the Children’s Couture line, please feel free to contact Mary-Alice Dalton at info@madcouture.com

BACK TO TOP